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A Skill Bootcamp for IT Support Technicians/Cyber Security Technician is a focused and intensive training programme designed to equip participants with the essential skills and knowledge required for a career in IT support. These Skill Bootcamps are often immersive, hands-on, and aim to provide practical experience in addition to theoretical understanding.
A Skill Bootcamp for IT Support Technicians/Cyber Security Technician is a focused and intensive training programme designed to equip participants with the essential skills and knowledge required for a career in IT support. These Skill Bootcamps are often immersive, hands-on, and aim to provide practical experience in addition to theoretical understanding. Below are some typical course details and benefits associated with IT Support Technician/Cyber Security Technician Skills Bootcamps:
Who is this course for?
Anyone aged 19 or above.
Living in UK, has the right to work in the UK and meets residency requirements
Is unemployed, self-employed, working part-time.
Are you looking to boost your business presence, have a passion for upskilling in digital skills, or want to move into an apprenticeship or job in digital fields?
Course Details
Fundamentals of IT - Overview of Computer Hardware and Software, Introduction to Operating Systems (Windows, Linux, macOS), Basic Networking Concepts and Protocols
Troubleshooting and Problem Solving -Methods for Identifying and Resolving Common IT Issues, Diagnostic Tools and Techniques, Problem-Solving Strategies for Hardware and Software-Related Problems
Customer Service Skills -Effective Communication with End-Users, Managing Customer Expectations, Dealing with Difficult Situations and Providing Excellent Customer Service
Networking Basics -TCP/IP Fundamentals, IP Addressing and Subnetting, Network Troubleshooting and Configuration
Operating Systems -Installation, Configuration, and Maintenance of Operating Systems, User Account Management, File System Management
Security Awareness -Basic Cyber security Concepts, Best Practices for Securing Systems and Data, Recognizing and Addressing Security Threats
Hardware Essentials -Understanding Computer Components, Hardware Troubleshooting and Maintenance, Peripheral Device Management
Software Applications and Tools -Common Software Applications Used in IT Support, Remote Support Tools, Software Installation and Updates
Cyber security Technician Specialisation -Network Security Fundamentals, Cyber security Tools and Technologies, Ethical Hacking and Penetration Testing Basics, Regulatory Compliance and Standards
Career Development -Resume Building and Interview Skills, Job Search Strategies, Professional Development Resources
Benefits
Quick Skill Acquisition- Skill Bootcamps are designed to provide a concentrated and focused learning experience, allowing participants to acquire skills rapidly.
Hands-On Experience-Practical, real-world scenarios and hands-on labs are often incorporated to enhance learning through application.
Industry-Relevant Curriculum -Courses are tailored to meet the current demands of the IT support industry, ensuring that participants learn relevant and up-to-date skills.
Networking Opportunities - Participants may have the chance to connect with tutors and fellow learners, creating a valuable professional network.
Career Transition Support - Skill boot camps offer assistance with job interview, CV drafting and building, and interview preparation to help participants transition into the workforce.
Intensive Training Schedule – Skill Boot camps often have a condensed schedule, making them suitable for individuals who want to enter the workforce quickly.
Before enrolling in a skills boot camp, it's essential to research and choose a reputable program that aligns with your career goals and offers a curriculum that meets industry standards.
Industry-Relevant Certifications
Upon completion of your training program, which includes fulfilling all assignments and assessments, you will be awarded a Level 3 Certificate in ICT Systems and Principles. Furthermore, we offer additional training to help you obtain relevant certifications such as CompTIA A+. You will have the opportunity to practice with support from the college, and once you are adequately prepared for the exam, we will provide you with a voucher to cover the exam fees.
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