Apprenticeships

This Level 3 Digital Device Repair Technician program immerses you in the world of digital device maintenance and repair. You'll become adept at diagnosing and fixing issues in various consumer devices, from smartphones to laptops. Key skills include managing stock, implementing sustainable practices, and adeptly communicating with stakeholders.

Your role extends beyond mere repairs; you'll ensure compliance, collaborate with teams, and navigate diverse work environments, from retail to repair centres. While much of the work is independent, support is readily available, guiding you through complex repairs and customer interactions.

Upon completion, you'll emerge as a skilled Digital Device Repair Technician, ready to excel in this ever-evolving field, driven by a passion for technology and commitment to customer satisfaction.

Typical Jobs you can apply for:

• Digital Device Refurbishment Technician

• Digital Engineer

• Digital Support Advisor

• Digital Technician

• Hardware Engineer

• Mobile Device Repair Technician

• Mobile Phone Repair Technician

• Smartphone Device Repair Technician

What you will learn:

• Fault diagnosis and repair of digital devices.

• Inventory management for repair parts.

• Customer service and communication skills.

• Coordination with service centres and suppliers.

• Sustainability practices in repair.

• Compliance with organizational processes.

Your curriculum is going to surround:

• Digital device fault diagnosis and repair.

• Inventory management.

• Customer service and communication.

• Coordination with partners.

• Sustainability practices.

• Organizational compliance.

As an Apprentice, you have the opportunity to learn while you earn. Starting wages typically average around £12,000 per year, with the potential to earn more as you progress.

One-to-one Support

You will have a Tutor/Skills Coach (SC) and a Digital Programme Coordinator (DPC) assigned to support you throughout your apprenticeship.

DPC will contact you every other week to discuss your progress about Knowledge module training progress to check whether you are understanding the training and also discuss about your work placement opportunities to gather evidence for your Summative portfolio.

The Skill coach will work with you to develop your portfolio of evidence for End Point Assessment. He / She will support you to gather evidence for various workplace projects.

We will set up an action plan with SMART targets for you to complete, so that you can progress your apprenticeship smoothly and achieve your apprenticeship as LVC planned.